• E: info@coverdirect.co.za | T: +27 11 042 5501

  • May 23, 2018

LIMPOPO: Junior Trainer Wanted

LIMPOPO: Junior Trainer Wanted

1024 576 Cover Direct

JOB PROFILE AND DESCRIPTION

JOB TITLE:                            Junior Trainer

SECTION:                             Limpopo Hollard Branches

REPORTS TO:                      Area Manager

 

COMPANY BACKGROUND AND HISTORY

Cover Direct is a licensed financial Services provider (FSP 46250) was founded in 2012 by two directors who have grown the business from a 2-man operation to a business that operates in 2-provinces in South Africa.  We offer specialized Contact Centre Services and High Impact Field Marketing strategies selling life insurance products.

 

ROLE PROFILE

Cover Direct is looking to recruit a Trainer, who will utilize his/her training and recruitment expertise to get high performing sales agents to achieve business objectives and contribute to the attainment of our company new vision, mission and strategic growth targets for 2018.

Also, the successful candidate will also be required to increase the overall performance of the organization by implementing training interventions for our management teams, employee workforce and customers to continue to give us a competitive advantage in the market.

This individual must be highly self-motivated, proactive and be able to work independently to get things done before being asked by others or forced by external circumstances.

 

DIMENSIONS

  • Reports to the Area Manager
  • Works with the Internal and External Business Stakeholders such as:
    • New Recruits and Existing Employees
    • Internal and External Suppliers.
    • Finance, Projects Office, IT, Procurement and New Business.
    • Field Sales, Branches Sales departments.
    • External and Internal Clients.
    • Operations teams e.g. Verifications, Archives, Quality Assurance, and Inbound Call Centre.
    • Compliance Key Individual.

 

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

  • Recruit new employees, identify training needs and translate the identified stakeholder training gaps and requirements into training
  • Programs and teaching plans that will groom and upskill all company employees.
  • Develop or oversee the production of classroom hand-outs, instructional materials and manuals.
  • Manage the annual training calendar for company.
  • Develop winning sales training manuals, sales scripts and product assessments.
  • Conduct training and recruitment or new and existing agents.
  • Keep records of training attendance required by the FSB and Compliance Key Individual e.g. Training Registers, queries, Section 13 documents and employee HR files.
  • Assist in the development and creating of Recruitment, Training and Quality Assurance processes.
  • Direct structured learning experiences and monitor the quality of the outcomes.
  • Stay up-to-date with new market trends, training tools and techniques in employee development.
  • Conduct ongoing needs analysis leveraging customer feedback, field interactions, and subject-matter-expertise to adjust the learning strategy and curriculum.
  • Develop and manage tracking reports to monitor the progress and effectiveness of training programs.
  • Develop effective employee induction programmes.
  • Monitor and review the progress of trainees through questionnaires and discussions with managers.
  • Ensure that statutory requirements in terms of training and recruitment are met.

 

WORK EXPERIENCE AND SKILLS REQUIRED

  • Insurance Industry understanding
  • Matric/NQF 4 equivalent
  • Bachelor’s Degree/Diploma.
  • One to two years’ working experience as a trainer.
  • Willingness to travel between seven branches in Limpopo.

 

COMPETENCIES

  • Proven ability to master the full training cycle.
  • Knowledge of traditional and modern training methods, tools and techniques.
  • Knowledge of talent management and succession planning.
  • Sound decision making and organizational skills.
  • Must have exceptional verbal, written communication skills and interpersonal skills.
  • Must be a compelling, energetic and dynamic public speaker.
  • Knowledge of Microsoft Word Suite products i.e. MS Word, PowerPoint, Excel & Visio.
  • Must have strong critical thinking and analytical skills.
  • Must have good problem solving and decision making skills along with the ability to exercise sound judgment.
  • Must have strong time management skills as well as be an effective multi-tasker.
  • Exceptional leadership and management skills.
  • Candidate Screening, Interviewing, Reference and Background checking skills.

 

PERSONAL CO-ORDINATION AND CONTROL

  • Uses control measures, which will ensure that tasks are allocated, actioned and checked against standards; problems resolved in a timely manner with the desired result.
  • Problem Analysis & Problem Solving
  • Analyzing and interpreting information; making deductions and predications based on fact. Identifying and prioritizing the options available. Proposing solutions, which reflect the overall interests of the company.
  • Verbal & Written Communication
  • Is able to speak clearly, confidently and understandably in order to discuss issues for clarification and explanation; able to answer queries in a concise manner; ability to liaise at all levels; inform and advise others. Ability to produce written communications and procedures, which are, clear, fluent, concise and readily understood by recipients/s.
  • Drive and Goal Orientation
  • Aligns with the goals of the company. Sets own challenging goals and takes calculated risks.
  • Demonstrates high levels of consistent self-motivation.

 

DEALING WITH PRESSURE

  • Maintains personal effectiveness and consistency of performance when working under personal and / or work related pressure / stress.

 

PERSONAL ATTRIBUTES REQUIRED

CO-ORDINATION AND CONTROL

  • Uses control measures, which will ensure that tasks are allocated, actioned and checked against standards; problems resolved in a timely manner with the desired result.

 

PROBLEM ANALYSIS & PROBLEM SOLVING

  • Analyzing and interpreting information; making deductions and predications based on fact. Identifying and prioritizing the options available. Proposing solutions, which reflect the overall interests of the company.

 

VERBAL & WRITTEN COMMUNICATION

  • Is able to speak clearly, confidently and understandably in order to discuss issues for clarification and explanation; able to answer queries in a concise manner; ability to liaise at all levels; inform and advise others. Ability to produce written communications and procedures, which are, clear, fluent, concise and readily understood by recipients/s.

 

DRIVE AND GOAL ORIENTATION

  • Demonstrates strong self-belief and personal commitment to goals; holds and articulates a view and a vision of one’s own contribution to the overall success of the company. Strives to improve or meet a standard of excellence. Aligns with the goals of the company. Sets own challenging goals and takes calculated risks.
  • Demonstrates high levels of consistent self-motivation.

 

PEOPLE

INFLUENCING/NEGOTIATING

  • Able to present strengths/benefits/opportunities in an appealing manner; puts forward logical solutions to objections in a convincing and persuasive manner; inspires interest; able to adapt style to suit individual needs.

 

TEAM LEADING AND DEVELOPING

  • Ability to act as a trusted counselor or teacher. Giving constructive feedback and practical guidance on how to better performance. Ability to influence the behavior of others toward a specific/positive outcome. Do not indulge with your agents to create an environment that is not conducive to the business. Ensure they respect you for your role and you respect them as our employees.

 

PEOPLE SKILLS

  • Establishing and maintaining good relationships with colleagues, immediate manager and reportees; helping to minimize interpersonal conflict; Implementing disciplinary and grievance procedures; Counseling staff as appropriate.

 

LIVE COMPANY VALUES

  • Trust & Integrity
  • Client Centric & Service Minded
  • Fun
  • Teamwork and Respect
  • Diversity & Innovation
  • Professional, Disciplined & Focused
  • Fairness and Transparency
  • Appreciation & Recognition
  • Productivity & Win-Win

 

BUSINESS

JOB TECHNICAL KNOWLEDGE

  • Having appropriate experience, qualifications and job knowledge.

 

IDEAS AND IMPROVEMENTS

  • Proactively seeks and identifies improved ways of doing things that result in increased efficiency/ productivity/ standards of service; shares ideas and demonstrates willingness to implement new ideas and improvements.

 

PLANNING

  • Able to prioritize; plan a logical sequence of tasks; focus on delivery of work objectives within time standards; establish a course of action for self and others.

 

CO-ORDINATION AND CONTROL

  • Uses control measures, which will ensure that tasks are allocated, actioned and checked against standards; problems resolved timeously with desired result.

If you fit the bill and would like to apply, please send your CV together with all relevant supporting documents to careers@coverdirect.co.za

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